Exchanges and returns


You have the right to return anything you want if you do not like!

You have a period of 14 calendar days to verify that the product is in perfect condition. If the item has defects not listed above and are not satisfied you can always return it in perfect condition, trying to keep in top condition original packaging. You can also request a change with the same or similar garment and will be processed as long, considering the conditions of stock available at that time.

The direct costs incurred for the return will only be paid by the customer, in the event that the return is due to an error in the choice of product through the purchase, either by issues related to the choice of color, size, etc. If the product is defective or there was an error in sending the goods purchased by the customer, Mosfashion correrá con los gastos caused by such refund and / or new shipment.

How to proceed to a refund?

If you wish to return a product for any reason, first contact our customer service department by section contact our online store where you'll find a form to make your return. Choose "Return" on the subject box, selecting the number of your order, and return the product (if more than one, type listed in the message body). Leave us a explaining the reason for return and no later than 24 hours (working days), we will contact you to arrange the return in response to the policies outlined on this page message.

If you want to make the return is a cause beyond our company, you must send the item or items you want in the original packaging and certificate provided by regular mail (will give you a tracking number Post). The Month gstos be paid by the customer, so we recommend you contact us before, to thereby avoid additional costs for customs matters. The address must indicate you provide it once contact with us to make the return.

In case of a fault in manufacturing or processing the wrong order from Mosfashion and Hensi, we assume our fault and we will refund the full amount of the product you want to return. In this case, a carrier will collect the item at the address you indicate, provided it is located in Spain. Of course, the product or products must be in perfect condition and with proof of purchase. Whenever you need you can print the invoice by entering the "My Account" in the online store. Once we receive the product, and after maximum time of 5 working days, will manage sending the new item which will be sent free of charge.

For hygiene reasons, they may not return or exchange personal products such as underwear.

Product returns, shall be made only by collection by the courier designated Mosfashion not be collected packets sent by customers in any other way. Our transport company will contact you once justified request us to change the defective item. Remember Mosfashion ensures product review before being sent to ensure the success of the sale of 100%.

You may return the product received within 14 calendar days without giving any reason. The return period will expire 14 calendar days of the day the customer or a third party indicated by the customer, other than the carrier, has acquired physical possession of the goods.

To exercise the right of return, the customer must notify us his decision to withdraw by an unequivocal statement indicating the order number and the reference product. You can PLS model withdrawal form below, although its use is not mandatory. To meet the withdrawal period it is sufficient that the communication concerning the exercise by Customer of this right is qeu sent before expiry of the deadline.

In case of returnl by the Customer, all payments received will be returned, including the costs of delivery (with the exception of the additional costs resulting from the choice by the Customer of a type of delivery other than the least expensive mode of delivery ordinary that we offer) without undue delay and in any event no later than 14 calendar days from the date on which we are informed of the decision of withdrawal. We proceed to carry out such reimbursement using the same means of payment used by the Client for the initial transaction, unless the Customer has expressly provided otherwise; in any case, will not incur any fees as a result of repayment. The refund may be withheld until the goods have been received or until the Customer has supplied evidence of the return of the same, whichever condition is met first. The Customer shall return or deliver the new product directly, without using, in perfect condition, in its original packaging and manuals, accessories or promotional gifts included a Mosfashion in Street San Salvador, 5 35100 El Tablero Spain, without any undue delay and in any case no later than within 14 calendar days from the date on which the decision of withdrawal is communicated. Condiderará is the deadline if the customer makes the return of the goods before the period has ended. The customer must bear the direct cost of returning the product. Only the Customer is solely responsible for the decrease in value resulting from a product other than that necessary to establish the nature, characteristics and functioning of product handling.

The right of withdrawal does not apply to products which relate to:

  • The supply of goods made to the consumer's specifications or clearly personalized and user.
  • The supply of goods which are liable to deteriorate or expire rapidly.
  • The supply of sealed goods which are not suitable for return due to health protection or hygiene and were unsealed after delivery.
  • The supply of audio or sealed video recordings or sealed computer software which were unsealed by the consumer and user after delivery.


Change of clothes

In case you wish to make a change, either because you do not like your purchase, or because you have not selected the right size, contact via the contact section of this online store, indicating which of the items you want to change, and what you would like do. You can send us the link or reference article, as well as its color and size to make a reservation for this product until you get your refund. The shipment is made by mail COD.

Who pays the expenses incurred for the return?

In case of a fault in manufacturing or processing the wrong order from Mosfashion and Hensi, we assume our fault and we will refund the full amount of the product you want to return (including transportation). Sorry if successfully submitted your order, but does not convince you how you have left, or you've changed your mind, you must cover the cost of transportation.

How to proceed if I want to return a product?

You should send the item or items you want returned in its original packaging always always certified by regular mail (will give you a tracking number Post). The address to which you must make the refund will indicate once you have contacted usto make the change. It is very important that you contact us beforehand from the contact form on this website. Both return as the customer pays shipping. Note that the customs declaration must be less than 15€, since otherwise the return will not be accepted. Upon receipt of the merchandise in our stores, it will be reviewed by our staff and we'll send the item you've chosen to make the change.


The commitment of Mosfashion

We made a great effort to ensure the availability All products advertised on our website, however sometimes some of the selected items may not be available for stock break in our warehouse. This can occur, especially during weekends, when our shops are open but our team works online store Monday through Friday.

Should such a situation occur, will contact the customer quickly and try to give advising on a similar product solution, some of our exclusive offers for such situations either proceed to immediate repayment of their money.

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